Be considerate of your fellow customers while ensuring the best service for you

Late Cancellation/No-Show Policy

We understand that circumstances may prevent a customer from being able to take their trip from time to time, but whenever possible, we are encouraging you to cancel before midnight, the night before your trip.

Let us know...

Please give us as much notice as you can. Trips cancelled before midnight, the night before service will not be counted as a late cancellation and it will give us more time to schedule another customer’s trip request.

For details of the new policy, please visit the TTC website www.ttc.ca and click on Wheel-Trans, or call Customer Service at 416-393-4111.