On November 1, 2008, Wheel-Trans, with the support of the Advisory Committee on Accessible Transportation (ACAT), revised the Late Cancellation/No-Show Policy. 

A Late Cancellation is a trip that is cancelled on the same day of service.  A No-Show is when a customer is not available when the vehicle arrives at the scheduled time.  Both situations cause service delays and deprive other customers from getting a ride on that day.

We certainly understand that circumstances may prevent a Customer from being able to take their trip from time to time, but whenever possible, we are encouraging you to cancel before midnight, the night before. Please remember the impact your late cancellations will have on other customers.

Under the revised policy, Customers may accumulate no-shows or late cancellations up to 4 separate days each month. Each additional day will mean that the Customer has exceeded the limit and will be notified by the Wheel-Trans Customer Service. Customers who continue to exceed 4 days, will be required to appear before an Appeal panel, and could face a service suspension.

The Prebook Usage Policy, requiring the use of at least 75% of your Prebook trips is no longer in effect. 

For details of the new policy, please visit the TTC website www.ttc.ca and click on Wheel-Trans, or call Customer Service at 416-393-4111.