The system is equipped with addresses of common locations within the City, i.e. hospitals, shopping malls, attractions etc. For private residences or locations such as doctor’s offices, you must pre-register the address. You may do this by calling Reservations at 416-393-4222 (daily after noon), Customer Service at 416-393-4111 or via email at wheeltrans.customerservice@ttc.ca

Dial the number 416 397 8000 and after listening to the greeting message, when requested:

  • Press 3 for regular booking for tomorrow
  • Enter your registration number and the # sign key
  • Enter your four digit ID (month/day of birth) and the # sign key
  • To book a round trip Press 2
  • To start from your Home press 1
  • Press 1 again to confirm pick up from your Home
  • Press 1 for your pre-registered addresses
  • The system will read out your pre-registered addresses
  • Press the number which corresponds with the pre-registered address you are booking to
  • Press 1 to enter requested arrival time
  • Enter time
  • Follow voice prompts for confirmation, escorts and devices and to complete the booking