Security features

As Your Safety Partner, we are working to ensure that assistance is always close at hand on the transit system. The Your Safety Partner symbol identifies and highlights many TTC safety features.

Public Telephones

In an emergency, you can dial 911 from a public telephone. They are located on all subway and Scarborough Rapid Transit (SRT) station platforms, at station entrances, and in many bus and streetcar transfer areas. Calling 911 is always free. You will be connected with the Toronto Police Service Emergency Centre. Tell them what is happening and where you are. Your exact location is on a sign near each telephone.

Security Mirrors

Mirrors are located at many points in the transit system. They will help you to see around corners or into other passageways.

Designated Waiting Areas (DWA's)

Designated Waiting Areas (DWA) are located on all subway platforms. The DWA has unique lighting, an intercom connected to the station Collector, closed circuit TV camera, public phone and a bench. Stand back from the yellow platform edge strip until the train comes to a complete stop.

Station Collectors

A Station Collector is on duty in a booth at the main entrance of each subway/RT station during operating hours. You can speak to the Station Collector through one of the microphones mounted on the glass. Station Collectors cannot leave the booth to provide direct assistance. However, they can contact emergency personnel and give you information.

Intercoms

Intercoms are located in Designated Waiting Areas (DWA's), in elevator cabs, at elevator landings and at entrances not staffed by Station Collectors. They let you talk directly to the Station Collector.

They should be used to report:

• Fire
• Harassment
• Illness
• Accidents
• Passenger Safety
• Vandalism
  

Passenger Assistance Alarms (PAA's)

Passenger Assistance Alarm: Press the yellow strip alarm for fire, harassment, illness, accidents, passenger safety and vandalism. The train crew will arrange for assistance at the next station. Emergency Stop Devices are located at the end of the car near or in the Operator's cab (they should not be used in the tunnel).

Here is what happens when the PAA strip is pressed:

• An alarm goes off in your car and also in the Operator's and guard's cabs (guard's cab not applicable on the Toronto Rocket (TR) train).
• A light on the outside of your car turns on so that it is easy for emergency personnel to see where the problem is.
• The Operator calls for emergency assistance.
• The train stops at the next station and the doors open. The Operator, subway guard or the RT Operator will check the situation and take appropriate action.